Executive Snapshot — KPI Traffic Light
On track / Target met
Needs attention
Management action required
Operational efficiency
34%
Manual processes reduced
▲ +4% vs last quarter
Target ≥30%
System adoption
63%
Active users across systems
▶ Flat vs last quarter
Target ≥70%
Data quality
41%
Error reduction
▲ +6% vs last quarter
Target ≥40%
ICT governance compliance
87%
Compliance score
▲ +2% vs last quarter
Target ≥85%
Service delivery
18%
Turnaround time reduced
▼ -2% vs last quarter
Target ≥25%
Digital Systems Usage & Training Impact
Active user rate by system (%)
Training → usage conversion
| Staff trained | 312 |
| Certified | 278 (89%) |
| Active after 3 months | 196 (63%) |
| Digital transactions / month | 4,820 |
| Manual transactions / month | 2,140 |
| Avg login frequency / user | 14 sessions |
Conversion pipeline
Digital Transformation Alignment
DX pillar alignment — systems heat map
Efficiency
Governance
Data
Service Delivery
e-OB
High
High
Mid
High
HRIS
High
Mid
High
Mid
PIS
Mid
High
High
High
OPCS
Low
Mid
Mid
Low
IACM
High
High
Mid
Mid
DX roadmap coverage
Aligned (4)
Pending (1)
DX Roadmap statusLaunched ✓
Systems aligned80%
DX briefings conducted6
ICT Governance, Audit & Oversight
Governance compliance score
87%
Target ≥85% · On Track
Policies approvedYes ✓
SOPs in use (% audits)92%
Audit resolution rate80%
Audit findings tracker
| Finding | System | Raised | Due | Status |
|---|---|---|---|---|
| Access control policy gaps | HRIS | Jan 10 | Feb 10 | Closed |
| Data backup SOP not applied | OPCS | Jan 18 | Feb 18 | Overdue |
| Audit log review frequency | e-OB | Feb 01 | Mar 01 | Open |
| User privilege review pending | PIS | Feb 12 | Mar 12 | Open |
| ICT policy sign-off by staff | IACM | Mar 01 | Mar 31 | Open |
3
Open
1
Closed
1
Overdue
80%
Resolution rate
Data Quality & Decision Support
Data error rate trend (%)
Management decision support
142
Reports generated
38
Leadership dashboard views
93%
Reporting timeliness
89%
Data accuracy score
Decisions backed by system reports
Notes, Flags & Ownership
Key risks & flags
⚠ Service delivery below target — management action needed
⚠ OPCS backup SOP overdue — escalate to ICT Director
⚠ System adoption 63% — intensify user support
Data gaps
OPCS transaction data incomplete (Feb)
IACM baseline not yet established
Service delivery baseline pending survey
Ownership
Data owner: ICT Directorate, RPNGC
Reporting unit: Digital Transformation Unit
Next update: 01 April 2026
Contact: DX Programme Manager